Faq

What is damaceen.com?

The official online shopping center for Al-Dimashqia that specialized in Islamic clothing & Home decor items plus home furnishing. Al-Dimashqia (damaceen.com) always care about Muslim interests and needs in providing a reasonable prices and quality Islamic clothing. What payment methods do you accept?


We accept number of suitable payment methods as listed here:

- Credit Card (Visa, Master Card & American Express)

- Money orders.

- Cashier checks.


Do you deliver internationally?

  • Yes! We ship internationally door-to-door within 10-15 business days. Check your country if listed or not before going to check out your order.
  • Can I return the product I purchased?
  • Of course, if you are not satisfied with our products you can return it within 15 days from day receipt.

How can I make sure that your website secured?

Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and damaceen.comever see it. Providing extremely secured environment for our customer it is our main goal to satisfy your online shopping needs.


Do you have all sizes?

You can find the suitable size that fit your body. Each garment we have in the website come with its Size Guide, so please check carefully your size before going to buy it. For special sizes please don't hesitate to contact us at this e-mail sales@damaceen.com


Do you update your collection?

  • You can visit our site from time to time, or if you are listed in our mailing list, we will notify you regularly.
  • How many days to get my order delivered to me?
  • We are doing our best to shorten the time length for delivery time. damaceen.compromises you to deliver your order within 5-7 business days.
  • Should I have account to place order in damaceen.com?
  • To make sure that your personal information is secured, you need to sign up with us to serve you in better way. To sign up please click here register page

Can I order by Phone or Fax?

Yes! You can pay at your convenient way, just send out your order information to the following Phone, and Fax numbers:

Phone: 1-949-334-0600, Fax: 1-866-591-0567 Our Sales staff will handle your order


Is my personal information kept private?

damaceen.com is committed to respecting the privacy rights of our customers and all visitors to our web site. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.


What do I do if I've changed my email address?

Just login to your account, and click on Edit Profile (login page) link to start modify your personal information.


Where do I send returned items?

Email us at: returns@damaceen.com to get details on your exchange or return request. We request that you do not ship your package until you have received an email confirmation with your return ID NUMBER, return form and return shipping address. For more information about our Return and Refund Policy click here (Refund page).


What if I lost my receipt?

If you do not have your original receipt, you may exchange merchandise only. We will issue a merchandise exchange for the sales selling price value.


Do you have a catalog I can order from?

If you do not have your original receipt, you may exchange merchandise only. We will issue a merchandise exchange for the sales selling price value.

  • Actually, we don't have a hard copy catalogue in the current time. You can check out our online catalogue.
  • How many days do I have to return items and What is your return policy?
  • We offer full refund or Exchanges minus shipping for returns received within 10 days of arrival of your package
  • Do your Items look as good in reality as they do in the pictures?
  • We are doing our best to display our products with clear details and colors. Also you can enlarge the picture to get closer details.

How do I know if my order has been shipped?

You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive shortly after your package has been shipped from our warehouse. Please note that USPS only provides a confirmation number. It will let you know when we shipped your order to you, and we in turn know when you have received your package.

How do I track my order?

Find the USPS or UPS tracking number in the email we sent you confirming that your order has been shipped. Use that number at www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the U.S. Postal Service web site.


If your order appears late, remember:

Credit card approval must be received prior to processing.

Express delivery only occurs on business days (Mondays through Fridays, excluding holidays).

What if an item I've ordered is out of stock?

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we’ll e-mail you with a back order notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total and shipping confirmation. Please call 1-1800-208-1008 anytime with any questions about out-of-stock items


How is sales tax calculated for my order?

It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax in California.